On the night of October 7-8 (Monday/Tuesday), after midnight, the planned works will be carried out on the p1 server .
The work will take approximately 30 minutes, during which time the p1 server will be unavailable.
On 27 August 2024, the planned works on the Smarthost website will be carried out from 8:30 a.m. to 12:00 p.m.
During the works, our website and client panel will not be available.
Works on the Smarthost website will not affect the operation of customers hosting services, if the hosting or domain service expires on 27 August 2024, please pay in advance.
On the night of July 18-19, 2024 (Thursday/Friday), after midnight, the planned works will be carried out on the s52 server.
Servers may be unavailable for approximately 60 minutes.
Update:
Works was successful and was finished at approximately 00:50.
On the night of June 30 to July 1, around 00:20 a global problem occurred after updating the cPanel software. The problem is global and affects all servers using cPanel around the world. We already know the solution and our administrators are working to get the databases back up and running.
Update
Around 01:00 our administrators fixed the difficulties with access to the database servers - currently the database servers are working properly.
We apologize for the inconvenience, but it was caused by the software supplier, thanks to our response, the error was eliminated.
We are currently clarifying the situation with the software provider, but as we mentioned earlier - the problem is global and affects all server updates around the world.
On the night of June 3-4, 2024 (Monday/Tuesday), after midnight, planned works related to the network infrastructure will be carried out in the server room.
Servers may be unavailable for approximately 30 minutes
UPDATE: work was completed around 01:15.
On the night of October 23-24, 2023 (Monday/Tuesday), after midnight, planned works related to the network infrastructure will be carried out in the server room.
Servers may be unavailable for approximately 30 minutes
UPDATE: work was completed on 00:06, it took about 4 minutes.
On the night of September 7/8, 2023 (Thursday/Friday), after midnight, the planned works will be carried out on the s48 server.
The work will take about 30 minutes, during which time the s48 server will be unavailable.
On August 24, 2023 (Thursday), around 8 am, a massive attack began on several of our servers (s38,s45,l3).
According to the information received from CERT Orange Polska, the attack is most likely carried out by a Russian hacking group “NoName075” that most often attacks the infrastructure of NATO countries.
The attack is very dispersed and comes from almost all over the world, most often from the VPN anonymization network via the http/https protocol with user agent Go-http-client/1.1
Incoming traffic is filtered all the time, our administrators are constantly working and blocking addresses from which the attack is carried out.
Our servers work properly, however, due to the very large number of connections from a large number of ip addresses, access to the website may be temporarily slightly difficult despite the actions we perform.
Update: The main attack on the servers ended on August 26, 2023 around 5:55 am after almost 46 hours.
Throughout the entire period of the attack, our anti-ddos system and administrators were watching to ensure that the servers works properly.
Tomorrow night, August 9, 2022 (Monday / Tuesday) after midnight, the planned works will be carried out on the s48 server. The server will be unavailable for about 20 minutes.
Starting from July 31, 2020, we plan to perform planned restarts of all our hosting servers. All servers will be restarted on the following days in the night service window, always after 23:00.
The downtime of each server should not exceed 10-12 minutes.
The purpose of the restart is to verify the correct operation of the server during start-up under controlled conditions – it is related to the fact that many servers have been operating continuously for several hundred days.
| Status | Average working time | Period |
|---|---|---|
| ✓ | 100% | last 24 hours |
| ✓ | 100% | last 7 days |
| ✓ | 100% | last 30 days |